By: Lewis Green
Nice post. Every business within the travel industry should read this. As a former travel writer, I can tell you that every customer and reader who shared their thoughts with me were interested and...
View ArticleBy: Becky Carroll
Thank you for the compliment, Lewis. It is not only the travel industry that needs to think this through; any business should be considering how they can treat different customers differently (as we...
View ArticleBy: Esteban Kolsky
Actually, Whyndham by Request from Wyndham Hotels works that way, they write down your preferences, or you choose them via a web site, and your room is customized before you arrive.
View ArticleBy: Becky Carroll
Esteban, thank you for the example from Wyndham! Are the customization options similar? I’ll have to check it out.
View ArticleBy: Esteban Kolsky
They have certain categories (pillows, temperature, drink, snack — for what i remember)… also, if you are a member you get free internet (the reason i signed up) for the time you are in the hotel… very...
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The Marketing of Customization: Hilton Hotels » Customers Rock! good article thank you
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